If you rent your home

Your landlord is responsible for repairs to your home if you’ve got flood damage.

Get advice from:

• Citizens Advice about dealing with flooding in a rented home
• Shelter about getting housing help if your home is flooded

Contact your insurance company

Contact your insurance company to start your claim - they’ll tell you what to do next.

Get advice from the Association of British Insurers about:

• recovering from a flood and the flood claims process if you’re a homeowner
• what to do if your business is affected by flooding

If you do not have insurance

You’ll need to pay for any temporary housing and repairs yourself. Contact EHDC  / HCC and charities to find out if there are any grants or other support available.

 

Clearing up and making repairs after a flood

Before you start clearing up:

• take photos of any damage and the flood water line
• speak to your insurance company about what you can move and throw away

Read about how to clear up safely after a flood.

Throw things away

You can put most things in the bin as long as they’re not polluted by sewage or chemicals. Contact your local council if you need skips or extra rubbish collections.

If you have used sandbags, check with your local council about how to dispose of them.

Getting rid of contaminated items

Contact the environmental health department at your local council to get rid of things polluted by chemicals or sewage. The council will tell you how to dispose of them as hazardous waste.

 

Food and water safety

After a flood, you can stay healthy by:

• not using tap water if you notice a change in the colour, taste or smell - contact your water company if this happens
• not eating food that’s touched flood water
• throwing away food from a fridge if the electricity has been off for more than 4 hours
• throwing away food from a freezer if the electricity has been off for more than 24 hours

Read more about food safety after a flood from the Food Standards Agency.

 

Get help and support

If you need information and advice, contact Floodline.

Floodline
Telephone: 0345 988 1188
Textphone: 0345 602 6340
24-hour service
Find out about call charges

 

Mental health and wellbeing

If you need support with your mental health:

• speak to your friends and family or your doctor
• check the NHS website to find where you can get urgent help for mental health
• contact the Samaritans to talk to a trained volunteer anonymously for free, confidential support 24 hours a day

 

Financial support

You may be able to get financial support from your local council after a flood. Contact your local council to find out if support is available.

 

Prepare for future floods

Find out:

• what you can do to protect your property from flooding in the future
• what insurance you can get if you own or rent your property